By: Georgette Virgo

Moving is often considered one of the most stressful events in American life. For many, it conjures images of lost furniture, broken heirlooms, and hidden fees. The moving industry, worth more than $18 billion annually in the U.S., has faced criticism for customer complaints, fly-by-night operators, and a lack of accountability.

In this environment, the rise of a family-owned moving company in Fort Lauderdale to national prominence is not only uncommon but also a study of how transparency, ethics, and relentless customer focus can potentially reshape an entire sector.

In 2024, CNN named Solomon & Sons Relocation Services Inc. its Editor’s Pick for Best Moving Company in the U.S. The question is not just how they achieved this but also what their story reveals about what’s broken—and what might be achievable in the moving business.

Looking Back at the Founder’s Story

The origins of Solomon & Sons Relocation Services Inc. are rooted in personal upheaval. Founder Roee Ben-Amor was a child when his family lost nearly everything in a California earthquake and relocated to Florida. That experience, he says, shaped his understanding of what’s at stake when people move and inspired the creation of Solomon & Sons Relocation Services Inc.

What began as a small operation in Fort Lauderdale quickly grew. By 2024, Solomon & Sons Relocation Services Inc. had completed more than 15,000 moves, serving residential and commercial clients locally and nationwide. The company now manages over 3,000 moves each year, a volume that places it among the industry’s most active independent operators.

A Market Plagued by Distrust

According to the Better Business Bureau, moving companies consistently rank among the most complained-about service providers in the U.S. Common issues reportedly include bait-and-switch pricing, damaged goods, and even outright fraud. Many companies operate as brokers, subcontracting jobs to unknown third parties and leaving customers with little recourse when things go wrong.

Solomon & Sons Relocation Services Inc. set out to challenge this status quo. Unlike many competitors, the company is not a broker. It hires, trains, and manages its crews. Ben-Amor explains, “We are a nationwide, family-owned, and operated moving company that strives to provide a full-service, white-glove moving experience tailored to each customer’s needs.”

Transparency as a Competitive Advantage

One of the company’s most significant differentiators is its approach to pricing. Solomon & Sons Relocation Services Inc. offers binding estimates upfront, with detailed quotes that aim to eliminate hidden fees and unexpected costs. This level of transparency is relatively uncommon in an industry often associated with surprise charges.

This commitment to clarity extends to customer communication. Every client is assigned a relocation coordinator who oversees the move from start to finish, providing real-time updates and acting as a single point of contact. The company’s multilingual staff, fluent in Russian, Spanish, French, and Hebrew, helps it cater to a diverse clientele, especially for international relocations.

Professionalism, Training, and the White-Glove Standard

Solomon & Sons Relocation Services Inc.’s workforce is not a patchwork of subcontractors or temporary laborers. Instead, the company employs, trains, and insures its staff. Movers are uniformed and licensed and undergo rigorous screening and ongoing training. This direct-employment model helps the company maintain consistent quality and accountability, a key differentiator in a field where many competitors operate as brokers, outsourcing the actual move to third parties.

The company’s “white-glove” moving service, which has become its calling card, goes beyond careful handling. It encompasses full-service packing and unpacking with premium materials, custom crating for high-value items, and specialized logistics for luxury goods, artwork, and delicate possessions.

Each team member undergoes rigorous training and background checks. The company is certified as a ProMover by the American Trucking Associations’ Moving & Storage Conference and maintains an A+ rating with the Better Business Bureau.

“Our team works to ensure a smooth experience, offering personalized attention and real-time updates throughout the move,” says Ben-Amor. This hands-on approach is designed to replace anxiety with confidence, whether the client is moving across town or the globe.

Accolades, Milestones, and Industry Recognition

In addition to the CNN Editor’s Pick for Best Moving Company in 2024, Solomon & Sons Relocation Services Inc. has received the Better Business Bureau Torch Award for Ethics and has been named Best Corporate Relocation Company in South Florida by AI Magazine for two consecutive years. The company maintains an A+ rating with the BBB and has served over 15,000 clients since its founding, averaging over 3,000 moves yearly.

These achievements are more than just recognition; they reflect the company’s core philosophy and hint at the broader industry’s potential for reform.

“All the success is credited to my team,” Ben-Amor mentions. “When you take care of the customer and employees, the business often thrives on its own.”

A Potential Model for Reform in the Moving Industry

The story of Solomon & Sons Relocation Services Inc. indicates that reform in the moving industry may be possible, but only with a commitment to ethics, transparency, and customer service. The company’s rise illustrates that a business can thrive by doing things differently, even in sectors plagued by distrust.

Solomon & Sons Relocation Services Inc. did not simply happen upon CNN’s top pick. Its journey from a family’s difficult experience to national recognition highlights what can be achieved when a company prioritizes people first. In an industry where trust is scarce, Solomon & Sons Relocation Services Inc. has cultivated a reputation for reliability, transparency, and care, one move at a time.

“We don’t just move boxes; we move people’s lives forward. We want to help create that perfect moving story,” Ben-Amor said. For thousands of customers, that vision has become their experience, and for the moving industry, it serves as a challenge to do better.